Customer Success

Customer Success Manager

Hybrid from Hamburg
Many of the world’s current challenges are linked to logistics. AELER is a Swiss logtech scale-up that is re-inventing the shipping container, the building block of our global economy through which 80% of the world’s goods travel. Our IoT system is at the heart of what makes AELER’s containers smart, offering a platform to enable innovative digital services. Do you want to embark with us on an adventure to rock global logistics? Then please read on.

Responsibilities : As part of the Customer Success Team, you’ll...

  • Cultivate and maintain strong relationships with complex key stakeholders across multiple regions
  • Work closely with customer teams and logistics teams to ensure smooth operations and exceptional service delivery, knowing how to communicate with them in a relevant manner
  • Coach customers and manage their expectations and timelines, as well as providing expert input related to their collaboration with AELER.
  • Collaborate effectively with internal teams such as sales, operations, and finance to address customer needs and optimize business processes
  • Negotiate contracts, pricing, and terms with customers to maximize revenue and profitability while ensuring customer satisfaction
  • Develop and implement strategic plans to grow revenue, identify new opportunities, and enhance customer satisfaction. Apply different strategies to various stakeholders to meet their specific needs
  • Help us to develop and maintain our market knowledge and contribute to operational process improvements that will enable us to achieve an awesome operational environment
  • Be an expert in the customer journey and will provide feedback to the Product team based on your customer insights.

Experience : To flourish in this role, you’ll need:

  • To be a team player working closely with other teams
  • Great intuition, ability to see the bigger picture & potential in opportunities
  • Empathetic skills and proven experience at building relationships that focuses on understanding customer wants and needs to find win-win solutions
  • To learn quickly  with the ability to grasp and engage  with technical concepts
  • Strong communication skills and you have the ability to explain complex concepts in a simple manner
  • Ideally 5 years of customer facing experience in a client success/support/sales role (experience in logistics is a plus)
  • Customer obsessed and willing to go the extra mile to overcome challenges in a collaborative and flexible manner
  • Highly autonomous and confident at thriving in a 100% remote environment
  • Fluent in English - An additional language to business proficiency is a bonus - the more the merrier!

Benefits : At AELER, you'll...

  • Join a team of talented individuals who believe in Aeler’s mission
  • Get stock options in a promising technology scale-up 
  • Work in a hybrid workspace with minimal hierarchy
  • Travel to yearly company retreats where you’ll meet all the Aelerians
  • Take part in training that supports both professional and personal growth
  • Enjoy min. 25 vacation days per year + national public holidays
  • Experience a good work/life-balance. We put humans beings first!