Customer Success Manager

Commitment

Full-time

Location

Hybrid from Hamburg

Many of the world’s current challenges are linked to logistics. AELER is a Swiss logtech scale-up that is re-inventing the shipping container, the building block of our global economy through which 80% of the world’s goods travel. Our IoT system is at the heart of what makes AELER’s containers smart, offering a platform to enable innovative digital services. Do you want to embark with us on an adventure to rock global logistics? Then please read on.

Responsibilities : As part of the Customer Success Team, you’ll...

Cultivate and maintain strong relationships with complex key stakeholders across multiple regions
Work closely with customer teams and logistics teams to ensure smooth operations and exceptional service delivery, knowing how to communicate with them in a relevant manner
Coach customers and manage their expectations and timelines, as well as providing expert input related to their collaboration with AELER.
Collaborate effectively with internal teams such as sales, operations, and finance to address customer needs and optimize business processes
Negotiate contracts, pricing, and terms with customers to maximize revenue and profitability while ensuring customer satisfaction
Develop and implement strategic plans to grow revenue, identify new opportunities, and enhance customer satisfaction. Apply different strategies to various stakeholders to meet their specific needs
Help us to develop and maintain our market knowledge and contribute to operational process improvements that will enable us to achieve an awesome operational environment
Be an expert in the customer journey and will provide feedback to the Product team based on your customer insights.

Experience : To flourish in this role, you’ll need:

To be a team player working closely with other teams
Great intuition, ability to see the bigger picture & potential in opportunities
Empathetic skills and proven experience at building relationships that focuses on understanding customer wants and needs to find win-win solutions
To learn quickly with the ability to grasp and engage with technical concepts
Strong communication skills and you have the ability to explain complex concepts in a simple manner
Ideally 5 years of customer facing experience in a client success/support/sales role (experience in logistics is a plus)
Customer obsessed and willing to go the extra mile to overcome challenges in a collaborative and flexible manner
Highly autonomous and confident at thriving in a 100% remote environment
Fluent in English - An additional language to business proficiency is a bonus - the more the merrier!